Poor performance

<p>I have had endless issues with telkom. firstly i am told to buy a new router. this does not aleviate the problem, I cannot take it back to the shop as i do not know where the problem lies. telkom needs to reimburse for thes issue| telkom refuses to acknowledge a refund. I had to run my business on vodacom internet for an entire month. cost to my personal pocket. telkom refuses to acknowledge a refund. Telkom wants me to pay for a service that i couldne even use. telkom refuses to acknowledge a refund. I have spoken to a person at the escalations department and he was not helpful at all. Telkom does not even have a record of all the reference numbers they send out. This threw a red flag up for me. why must i provide them with reference numbers when they are system generated. Telkom now cuts my internet off because i refuse to pay for October service. November started exacly the same. no internet and i have a reference number. My biggest upset with telkom is that they open a ticket then close it the next day without fixing the problem or contacting the end user. this is pathetic.</p>