Poor & pathetic service received from Telkom Online Sales

Good day,

I am appalled by this poor and pathetic service that I received by Telkom online sales.

About 3 weeks ago, I app**** online for 2 x FreeMe 1GB Deal with SIM Only, later on I was contacted by Telkom and the order placed and confirmed. A week later, I received a sms from Courier IT, but the order was only partly DELIVERED on 29/01/2019. The second SIM card still haven't been received to date, either Telkom or Courier IT is able to trace the order.

I tried calling several times the Telkom lines using the 10213 number but without success, every operator I ended up with got his / her own excuses to tell - I must either wait since the order gets delivered by the courrier company, but still failed to provide me with the waybill number. Sometimes, I am also told by the Telkom operator to use the mobile line 081180 which has always been a dead end. Other operator will say I cannot be helped since Telkom is always offline.