Poor Pathetic Service!!!

Telkom never seems to get customer services right! Why must the customers always get onto social media to vent their frustration due to poor pathetic customer services? It is the 1 week now that the Telkom lines are down in our area. With many of us working from home during the pandemic we are totally dependent on connectivity which is up and stable. I logged a fault ***3 and also escalated the fault with the ref no 80114 and still no one has contacted me to even provide updates on what is happening. How can we count on Telkom to be one of the biggest Service Providers in South Africa? Come on Telkom try and get things done in a smart, efficient and effective way!!!