KM
Kleintjie M
1 reviews | Active since Mar 2009
02 Aug 2019, 09:51
Poor pathetic service
Ive been battling for 5 weeks regarding network problems since 8ta just decided that roaming should be via vodacom. I have a case nr ***. For 5 weeks I have weak network (E) not H. Since yesterday I have no network. I've been on the phone with different people for 3 hours which cost me a lot of money because I cannot phone telkom mobile from my device. I want to do a sim swop I believe something is wrong with the sim. Previously I had the same problem with the sim, I bought a new sim and they assistes me over the phone to do the swop. All of a sudden they cannot assit me over the phone with a sim swop. I am 250km from the nearest telkom store. I want this to be sorted out ASAP
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Kleintjie M's updateReviewer Update
05 Aug 2019, 09:47Telkom mobile is beyond pathetic. I cannot contact the either via phone or sms. Ive been on their so-called app with numerous chat agents to assist me. Ive send emails to some or other manager....no response. Somehow they are incompent to read and understand they have to call me back. Ive been battling for more than 5 weeks now. I want to port my Telkom mobile number to MTN but without network I am unable to do it. It was really stupid from Telkom to change roaming via Vodacom
KM
Kleintjie M's update05 Aug 2019, 09:47
Reviewer Update
Telkom mobile is beyond pathetic. I cannot contact the either via phone or sms. Ive been on their so-called app with numerous chat agents to assist me. Ive send emails to some or other manager....no response. Somehow they are incompent to read and understand they have to call me back. Ive been battling for more than 5 weeks now. I want to port my Telkom mobile number to MTN but without network I am unable to do it. It was really stupid from Telkom to change roaming via Vodacom