CF
Chavonne F
1 reviews | Active since Sept 2017
11 Sept 2017, 20:05
POOR OVERALL EXPERIENCE
I was invited to do an early upgrade, went into iStore and got the upgrade within half an hour. The sales lady confirmed that the old contract would be replaced by the new contract amount of R519pm from the next bill I received (August 2017).
The next bill arrived and suddenly I was charged an amount of R985 for "subscription & usage"... I tried phoning Telkom's customer service line, waited 40+ minutes on hold, before just calling the Telkom sales line - which was answered immediately funnily enough... The Telkom sales people were useless to say the least, dropping my call, lying about transferring me to a manager, or just spinning ridiculous stories.
Overall terrible experience from a company who should know better.
Avoid Telkom mobile at all costs.
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Replies (2)
Telkom's replyOfficial
13 Sept 2017, 16:05Hello ChavonneF
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply13 Sept 2017, 16:05
Official
Hello ChavonneF
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
CF
Chavonne F's updateReviewer Update
23 Sept 2017, 09:1110 days later...
Nobody has contacted me. Classic Telkom.
Expected nothing less.
CF
Chavonne F's update23 Sept 2017, 09:11
Reviewer Update
10 days later...
Nobody has contacted me. Classic Telkom.
Expected nothing less.