Poor Online Service

i made an online phone application on the 25th of September which was succesful and on monday of 28 September money was deducted on my account and the funny thing is i have yet to receive a phone or be given a tracking number of the parcel, last week wedsday a telkom mobile agent called me and told me, they had problem with their dispatching system thats why the was a delay, and i know that is a green lie. this has been the worst online trading experience i have had so far. as for telkom i just want my refund and cancel the whole thing as their service has been poor to me