Poor / non-existing SERVICE. TAKING AN OLD LADY FOR A JOKE.

Very disappointed in telkom in their poor handling to fix my elderly aunt's phone. On the 7 February 2018 the phone line was faulty. The number is ********** 517. The phone was working periodically. My aunt lodged a complain on the same day with the reference number 118cwzo7o218 with an escalation number of ********** . The two technicians came the evening and established that the fault lies by the cable. The next technician came the 9th and again established that is the cable. What was strange is both say it is the cable but no one decided to fix the line. IT IS NOT ROCKET SCIENCE TO REALIZE THAT IT IS THE CABLE BUT WHEN ARE THEY GOING TO FIX IT. Since the 8th of February my aunt phoned twice a day to establish progress, but no progress to date. On the 20 February 2018 around 12:00 my aunt phoned once again and they said that the line would be fixed on the 22 February 2018. My aunt phoned today again to determine the time of arrival and only said the complaint is lodged. So can someone from Telkom please do their job to fix the line or give my aunt or me a progress report. It is DISGUSTING to take an old lady for a JOKE. SHAME ON YOU TELKOM , BECAUSE SHE DILIGENTLY PAYS HER BILL. SHE MUST PROBABLY PAY FOR THE WHOLE MONTH WHILE TELKOM GREEDILY TAKES THE MONEY BUT REFUSE SERVICE. PLEASE FIX IT BY TOMORROW.