POOR/NO SERVICE FROM TELKOM

I app**** for a Telkom line in 2014 and since I have been to Telkom Pavilion approx 8 times to check on the progress/ status of my application. I had to complete the application form at least 3 times when i went through to the store as i was told my application was incomplete on their system. My last visit was recently after the renovation was done and i was asked to fill out a call back form and since i have not received a callback. I find it pathetic that i have to wait so long for service.