Poor/NO service

<p>On 05/07/2016 we send an email to Telkom to stop a contract after the 24 months has run out and we don't want to upgrade again with them. Today on the 15/08/2016 we got informed that the contract is still up and running. We couldnt see it on our account because the bill was never sent to us via email (which we prefered). After talking to an Oscar we got informed that the email was opened at them on the 21/07/2016. I can't understand how a company can open an important email 2 weeks later? That means that the amount will go off for another month for no reason. We tried to get hold of a statement that we can stop the other contract which is 6 months old and our device got ****** but didn't receive any assistance. If we go in store at the branch they tell us that they don't work with that and that we need to contact the call centre. Absolute poor service!</p>