Poor/no service

<p>I have logged a problem on 03 April, I was advised that it will be solved between 7 to 14 days, still I have not received any feedback. I have an LTE package with a connection that doesn't even reach 1 meg, I have requested to migrate my package to fibre to an more expensive line so that I can have an better speed/connection but with no success. I was first told by a shop assistant at The Grove mall that it is possible and then to be told no it is not! </p> <p>Could someone assist me I also asked on Facebook but there I was just told I can't change my package. could I just please get service.</p>