Poor new Contract SERVICE....ACTIVATION

Today marks exactly a Month and 1 day since I took the contract with Mondo while to date my Sim card is not activated, I have logged the query with Hello Peter on the 12th and Mondo but I don’t see a way forward with my query, firstly I received the phone late on the 6th April and now every time when I call Telkom am tired about 72 hour since the 12th April, Today I called Telkom and the consultant told me that 72 is working hours which means that my Sim will only be active on the 25TH April because they work (8hours a day equals to 9DAYS how ridiculous is that?), I want to know WHY they making it my fault that the Sim is not activated until today?

The only thing I wish I could do now is return the phone and cancel the contract with Mondo/Telkom because this ABSOLUTE NONSENSE. I can’t be having a phone without a Sim card for overdue a month and no one putting our needs 1st as customers. Someone need to take responsibility of their work and treat us customers with care!

I will never recommend anyone to take a contract via a third party MONDO or let alone TELKOM!!!!

I REGRET THIS EVERYDAY