Poor Network service and worst customer service from Telkom Mobile

Item: Telkom
Rating: 1

1. 4th June 2016, I walked into the Telkom Contact Centre in Fourways to complain about the unavailability of the mobile wifi at home and a case (case number ********** 7) was logged for me and after the SLA of 48 hours was not met and nobody had called me or attended to my case. Case Details Notes: The client is experiencing poor signal where he is. He is always having one bar display or nothing. He would like to a technician assigned to his place to come and assess the netowrk or option sto improve his sigmal strenth. 2. @19/06/2016 12:23:59, I walked back to the Telkom Contact Centre at Fourway Crossing to enquiry about the progress of the case since I hadnt heard anything from them and the case was updated with the following notes: Notes: The cst called in to make a follow up on the case and there was no feed back for the cst. And the cst logged the case on the 4th of june. please assist 3. @20/06/2016 12:31:25, I got a call from PhahlaK from network or something and I explained to her the problem and she indicated that somebody will be coming to my place and I submitted my detailes again and she captured the following notes: Notes: Coverage Problem, please assist Mr. Thato Williams Contact number : ******x Alternatrive number : ****** Affected address ***xx 4. The following actions were then made on their case management system: 5. 20/06/2016 13:03:23 - PhahlaK Dispatched ********** 8 from WIP default to Queue Home Support outsourced. 6. 21/06/2016 07:05:13 - pearces from Queue Home Support outsourced to WIP HSO Accepted. 7. 24/06/2016 13:09:24 - molac Contact = Thato Williams, Priority = Please Specify, Status = New The following notes were made by molac "Incoming call Contact Phone: Notes: Good day, The customer have the contract with Telkom he did apply for Smart broadband huawei router and they told him that he have coverage but not now he have the problem with network so he need a help. Name and Surname : Thato Williams ID Number: Affected Numbers: ********** 941 Contact Number: ********* Email Address: ********** />Sales Channel: Irene Telkom Store Cancellation Reason: Account/ Service Status: Active Thanks Regards" 8. Due to lack of no progress or NO feedback from Telkom, I opened another case ********** 7 on the 26/06/2016 which was subsequently closed because it was a duplicated case 9. @29/06/2016 14:44:03, I walked to the Telkom Contact Centre at Irene Village and cancelled the service having been failed by Telkom and the following notes were captured: Notes: Good day, The customer would like to cancel the contract. He logged a case for signal problem and according to him no technician came to his house to tsest the problem. He spoke to store manager already about this problem. Name and Surname : Thato Williams ID Number: Affected Numbers: ********** 941 Contact Number: Email Address: Account/Service Status : Active Contract Age: 3 Months 5 months and 22 days Contract Type: Data Activation Date: 06.01.2016 Sales Channel: Irene Telkom Store Problem :Customer complains about bad signal Troubleshooting: He already spoke the store manager and made his decision about cancelling. Thanks Regards" 10. Having cancelled the contract due to the non delivery, I never received any communication from the cancellations department or Retentions 11. Telkom kept billing my account even after I had cancelled the contract and I returned the debits until they handed the account for debt collection 12. 17/11/2016 - I received an sms from NuDebt that I owe arrears for the cancelled Telkom account 13. @19/08/2016 17:15:07, I took the device which was still in my possession back to the Telkom Contct Centre in Fourway Crossing and the following notes where captured: Notes: Good Day, The follwoing customer has returned the the device (Huawei B593) to the Telkom Express Store in Foourways Mall on 19/08/2016. The customer has logged a cancellation on 29/06/2016 and the contract is still active to date. Please intervene this matter and cancel the contract the soonest. Thank You. Regards,

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