Poor network connectivity and delay

I app**** online for a home Fibre service on the 25th June 2024, the service was only activated on the 17th of July 2024. Upon Activation, the network connectivity was poor whereby devices were getting connected and disconnected continuously. I reported the issue on 18th July ***. The call was closed yet the issue was not resolved. Lastly, I was on the line with the cancellation department for 2 instances for over 30 min being moved from pillar to post, whereby the cancellation department transferred me to the router collection department only for the router collection to transfer back to Cancellation by my airtime had expired. It seems that Telkom wishes to frustrate the consumer, not to cancel. I need my service to be canceled immediately because of the poor connectivity.