POOR NETWORK AND SERVICE

POOR NETWORK AND BAD SERVICE

To whom it may concern

I'm a very unhappy client to say the least, I have a contract with you guys a router and a sim card which I haven't been able to use for two weeks now been buying data for this router and it's not connecting to any of my devices next thing I get a message saying my data is depleted how is this possible? I cant get thru to your customer service your twitter page isn't assisting either a call was logged for this on 09/02/21 and still not resolved my daughter needs to do her school work and she can't cause of this bad network and service

Thanks

I have logged case ***8 on your behalf for further investigation and assistance.

You should then be updated via SMS regarding progress of your case.

Have a great day!

^Frank

The above message with case number was sent to me and nothing has been done since, I'd like to get a call regarding this matter Today by the end of business, this is by far the worst service I've experience ever I expect this to be resolved or get some to come pick up that useless roater and cancel my contract, I CANT REACH THE CUSTOMER

I hope this is in order