1 reviews | Active since Feb 2017
Poor mobile signal
<p>I live in the South of Johannesburg ( Linmeyer) and have been experiencing extremely poor mobile network coverage while at home. This includes "No Service majority of the time" , resulting in phone calls going straight to voicemail and when signal is available it is not even 3G but rather EDGE, which is useless as all applications require a goof mobile connection to operate. The poor network coverage was not advised as part of the Cell Phone contract, otherwise i would have never taken out a contract with Telkom. This is extremely concerning as having a Telkom mobile contract is extremely useless if no-one can reach you. The convenience of having a mobile phone has been completely erroded due to the poor network coverage.</p> <p> </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Hi Damian,
please be advised that you need to change your network settings to roam on MTN, as we have an agreement to roam on their network in place where there is no Telkom coverage, you will still be charged same rates.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Damian,
please be advised that you need to change your network settings to roam on MTN, as we have an agreement to roam on their network in place where there is no Telkom coverage, you will still be charged same rates.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Damian,
Kindly be advised that you need to change your network settings to roam on MTN, you will still charged same rates.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Damian,
Kindly be advised that you need to change your network settings to roam on MTN, you will still charged same rates.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Launa
This does not solve my problem as the packages on offer from Telkom allocate majority of the data to "Telkom" and not MTN coverage.
This results in MTN data being used leaving me data allocated to Telkom that is useless as the signal is bad.
Still not happy.
Hi Launa
This does not solve my problem as the packages on offer from Telkom allocate majority of the data to "Telkom" and not MTN coverage.
This results in MTN data being used leaving me data allocated to Telkom that is useless as the signal is bad.
Still not happy.