1 reviews | Active since Mar 2015
Poor mobile Internet speed
<p>I have taken a 20Gb + 20Gb LTE mobile Internet package with Telkom on a month to month basis.</p> <p>The first two months were great with great speeds. The third month things went south.</p> <p>The Internet download and upload speeds are below 1Mbps. This is well below what I get using my prepaid Telkom Sim card. </p> <p> </p> <p>I want to know what can be done to increase the speed of my Internet connection as I am paying for a borderline unusable service. </p> <p>I have called telkom and I was told to reset my router. How is resetting my router going to increase the connection speed? All it will do is clear all my WiFi settings. </p> <p>Please look into this as it is definitely not acceptable. </p>
HI bahiles2804
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
HI bahiles2804
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Hi Brett,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Brett,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Launa
My LTE Internet mobile number is: ********** 717
Please contact me on ********** 434 for my ID as I am unsure of the privacy of this website with regards to posting my ID number.
Kind Regards,
Brett
Hi Launa
My LTE Internet mobile number is: ********** 717
Please contact me on ********** 434 for my ID as I am unsure of the privacy of this website with regards to posting my ID number.
Kind Regards,
Brett
Hi Brett
Kindly send us your details privately.
Regards
Diketso
Telkom Social Media Team
Best regards,
Hi Brett
Kindly send us your details privately.
Regards
Diketso
Telkom Social Media Team
Best regards,
Hi Diketso
My LTE Internet mobile number is: ***
My ID number is: ***
Regards
Brett
Hi Diketso
My LTE Internet mobile number is: ***
My ID number is: ***
Regards
Brett
Any feedback regarding the complaint?
Any feedback regarding the complaint?
Good Morning Brett,
Everything seems to be fine on our side. Please privately reply the below information so we can log this query with our Technical team.
Physical Address, street name close to your address and a second street name close to your address
Device:
Time of day problem occurs (if not all the time):
When did the problem start:
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good Morning Brett,
Everything seems to be fine on our side. Please privately reply the below information so we can log this query with our Technical team.
Physical Address, street name close to your address and a second street name close to your address
Device:
Time of day problem occurs (if not all the time):
When did the problem start:
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Hi Brett
May you please provide us with the details requested on the above.
Regards
Diketso
Telkom Social Media Team
Best regards,
Hi Brett
May you please provide us with the details requested on the above.
Regards
Diketso
Telkom Social Media Team
Best regards,
Hi
Time: Any time of day.
Address: Sonneblom road, westering, port Elizabeth, 6025
Street close by: Boshoff street
Device: Huawei b315
Start: two weeks ago
Regards,
Brett
Hi
Time: Any time of day.
Address: Sonneblom road, westering, port Elizabeth, 6025
Street close by: Boshoff street
Device: Huawei b315
Start: two weeks ago
Regards,
Brett
Hi Brett,
Thank you for making contact with us.
Please be assured that we have sent your query to the Technical Team for further assistance, they will be in contact with you.
Your reference number: ***7
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Brett,
Thank you for making contact with us.
Please be assured that we have sent your query to the Technical Team for further assistance, they will be in contact with you.
Your reference number: ***7
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Laura
I was visited by a techinician today who told me that I am experiencing a signal related issue. Apparently the only viable solution is an external antennae.
He has/will send in his report as he checked the signal quality and did a few speed tests.
How long will i wait for feedback as to whether I will get an antennae or not?
Regards,
Brett
Hi Laura
I was visited by a techinician today who told me that I am experiencing a signal related issue. Apparently the only viable solution is an external antennae.
He has/will send in his report as he checked the signal quality and did a few speed tests.
How long will i wait for feedback as to whether I will get an antennae or not?
Regards,
Brett
Excuse my mistake with spelling your name incorrectly Launa.
Excuse my mistake with spelling your name incorrectly Launa.
Absolutely no response?????
Absolutely no response?????