Poor mobile Internet speed

<p>I have taken a 20Gb + 20Gb LTE mobile Internet package with Telkom on a month to month basis.</p> <p>The first two months were great with great speeds. The third month things went south.</p> <p>The Internet download and upload speeds are below 1Mbps. This is well below what I get using my prepaid Telkom Sim card.</p> <p> </p> <p>My initial complaint was logged on the 10 of May. Two weeks later a technician visited my house to test the signal. He found that the signal was very poor. He suggested that the solution is an external antennae would solve the problem. I have since been waiting for two weeks as the case was passed to a technical department. </p> <p> </p> <p>How long am i expected to be paying for a service that is unusable? </p> <p>How long will this decision process take? </p> <p>It has been a month already since telkom has contacted me. Ive had the problem for a month and a half thus far. </p> <p> </p> <p>This is really poor service considering telkom happily takes my money every month. </p> <p> </p> <p>Can someone please address this? </p>