POOR MIGRATION STRATEGY FROM FROM ADSL TO FIBRE, *********** STAFF AND POOR CUSTOMER SERVICE.

POOR MIGRATION STRATEGY FROM FROM ADSL TO FIBRE, *********** STAFF AND POOR CUSTOMER SERVICE. Received a call from Telkom on the 4th of October to migrate to Fibre. My current ADSL stopped working and no one seem to know how to fix the issue to this day and I am being charged every month.

Problem 1: Telkom experienced a technical issue when changing profile to Fibre. Problem 2: Profile changed to Fibre before installing Fibre. Still have copper lines today. Problem 3: Profile chanded back to ADSL because the migration failed. Problem 4: Profile is active and still broken and no one can help(Sales blames technical team and technical team blames Sales). STILL DON'T HAVE INTERNET FOR THE PAST 4 MONTHS. PAYING TELKOM MONTHLY. PROBLEM 5 OR CURRENT ISSUE: No call center staff can reset my internet password as the account is still broken. Get the following message using self service. "Our system indicates that this number belongs to a Customer Service representative" on reset password. Problem 6: Telkom checked my profile and cell number is correct on the system. NO ONE CAN FIX THE PROBLEM AND BLAMING EAXH OTHER. Solution: Rain, Rain, Rain Telkom, please refund.