Poor Merchandise quality

<p>my name is Warren van Schoor and I took out a cell phone contract at telkom in August. i immediatley bo0ut a back and booklet cover for the phone. In October the cell phone screen had a crack underneath.</p> <p> </p> <p>I complained at the Telkom store in Canal Walk but was told they would have to send the phone away to see if its 'my fault' and that i would have to pay irrespective of whos fault it is.</p> <p> </p> <p>I find this poor service and the product seems to be of a poor quality if it breaks this easy. I am a loyal customer and took two fruther contracts at the same store and feel i need to be shown better service when purchasing a product at your store. </p> <p> </p> <p>My cell phone number is ********** </p>