AB
Andy B
1 reviews | Active since Jul 2009
31 Oct 2017, 06:44
Poor line speed
Going back many months I have been complaining about line speed. We were always paying for 10mbps and then Telkom sales offered us 20 mbps which we agreed to but never received this speed so we have now switched back to 10 mbps. However we now receive about 2.2 mbps which I tested a minute ago. Open serve technicians have informed me that we are too far from the exchange and will never get what we are paying for. We are in Meyersdal which is not a remote area so what sort of covergae are Telkom able to offer? I am aware of many residents in the area who experience the same problem and have left Telkom completely. All I can repeat is "pathetic"
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
02 Nov 2017, 07:58Hi burgsie,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply02 Nov 2017, 07:58
Official
Hi burgsie,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
AB
Andy B's updateReviewer Update
02 Nov 2017, 08:53Thank you Launa but when I can expect it to be sorted out? Or must I leave Telkom as well? This has been a problem for far too long.
AB
Andy B's update02 Nov 2017, 08:53
Reviewer Update
Thank you Launa but when I can expect it to be sorted out? Or must I leave Telkom as well? This has been a problem for far too long.