1 reviews | Active since Jul 2011
Poor line quality and ADSL service
I have literally been struggling for years to get our land line fixed. I have logged many many calls, ADSL faults etc. but the problem persists. Either the ADSL fault reporting service tells me everything is fine on their side or a technician comes around to the house and nothing gets changed.<br> <br> Most recently, a technician replaced our telephone line between the pole and our house and this did not remedy the problem. The technician reported that we have the correct filters etc inside the house.<br> <br> Our phone line has a lot of crackle and noise on it and our router loses sync about every 5 minutes, rendering it useless. We recently upgraded our line from 2Mbps to 4Mbps and this has worsened the disconnecting problem significantly. I think the problem lies further away than our house however a technician should be able to establish this.<br> <br> I have come to Hellopeter as I'm tired of being given the run around by the online faulty reporting and the phone support. Proper action is required to sort this problem!
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your reference number is SM109830.
We apologize for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your reference number is SM109830.
We apologize for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
