1 reviews | Active since Mar 2016
Poor Line Connectivity
I have spent in total about 8 hours just with the Telkom Call Center to resolve this issue. <br> This includes the countless times that I'm cut off by the Telkom JHB Call Center or just redirected back to the call center again to get rid off me.<br> They are rude, *********** and have no idea what they are actually doing. It like they're just following the same procedure over and over. <br> <br> I then got hold of the PE Center which managed to redirect me to Carl Ricks. (Supervisor or Call Center Manager)<br> He assisted me on two or three occasions and never again. Can't get hold of him. Call center emailed him apparently and no one can redirect my call because the system can't do that apparently! Telkom Call Center of all places!!!<br> <br> I originally logged a call with Telkom to resolve my no dial tone issue on my line. (Not that I use it anyway)<br> ADSL was perfect, no issues and syncing at 10240 download and 1024 upload. (download speed was sometimes higher than 10240)<br> <br> Now I have issues with my ADSL which is actually what I need for working remotely from home.<br> <br> Call number 1 (437CTK150216) <br> Call number 2 (203CTK220216) <br> Call number 3 (544CTK030316) <br> Call number 4 (261CTK130316) <br>
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
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Regards
Keagan
Telkom Social Media Team
Best regards,
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Best regards,
