Poor knowledge that led to bad name with ITC

<p>We have never had to deal with inefficient and poor service from a service provider like Telkom. In Februhary 2017 my mother was advised there is a promotion with Telkom they are offering a wifi rooter as part of a competition and they took my moms details as she thought the call was legit. As and when i got home i called Telkom Mobile to confirm on the promotion that they have a consultant advised there are no promotions that they have. We took an initiative to close our account with the Bank that we bank with. a Week later we received an invoice about the owing amount for a wifi router. We were confused as to how did we owe Telkom as they said they have no promotions. We called telkom advising the same thing and every consultant would put us on hold for over and hour trying to get a team leader and they would hang up on us. We spoke to a lady by the name of Tommy from the Contracts department who said she will escalate for us, sent an email numerous times to the complains division until finally in May the 10th we spoke to a lady by the name of Sinenhlanhla Biyela who did what they do religiously place you on hold for and hour and drop your call. and then a lady by the name of Rethabile Mphuthi said she will send an email to the team leader Paul Maphoto who will give us a call back. to that we didnt get any call from the team leader, however we received a call from the retentions that gave us a setlement letter it was sent by Kgaogelo Lorraine Khobo. We are asked to pay an amount for something that was not communicated correctly by Telkom. In addition to that my name and surname were used with my mothers ID one of us has bad record as we look like short payers for something that we didnt ask for. We are not willing to pay for something that we didnt do. Please assist</p>