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1 reviews | Active since Aug 2017

02 Aug 2017, 14:01

Poor knowledge on products

<p>We phoned telkom to enquire about a Wi-Fi bundle which includes 1 GB that's loaded on a ****le. When we spoke to one of the staff member NOKUBUGA at a DURBAN branch at 13:41 on the 2 August 2017 which has absolutely no clue about how to assist me with the products.She then put me on hold twice to speak to a team leader eventually when I required to speak to a team leader the team leader wasn't avaliable. Please listen to the recordings as u guys say that all recordings are recorded as that is the policy of ur company. </p> <p>PLEASE PROVIDE ME WITH FEEDBACK AFTER LISTENING TO THE RECORDINGS ON THIS DAY AND TIME THAT IS STATED ABOVE. </p> <p> </p>

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Replies (4)
Telkom
Telkom's reply03 Aug 2017, 15:07
Official

Hello natalie-govender

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply13 Aug 2017, 17:45
Official
Good day We apologise for the inconvenience caused and the experience you had with our consultant, please advise how can we assist further. We will be glad to assist. Regards Sikelelwa Telkom Social Media Team

Best regards,

Telkom
Telkom's reply07 Sept 2017, 11:33
Official

Hi natalie-govender,

This response serves as a follow up on your inquiry, please advise if the query has been resolved and if it has not been resolved kindly provide us privately with the details of the deal you are interested in, also advised on whether the device involved is for mobile use or home fixed usage, note that you can also apply online for our deals via our website. https://secure.telkom.co.za/today/.

Thank You,

Regards

Asithandile

Telkom Social Media Team

Best regards,

's update25 Sept 2017, 10:22
Reviewer Update
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