Poor Knowledge

I was given misleading information regarding my Telkom account. I went to fourways crossing branch to ask about my data contract if it will work on MTN roaming and I was assured that it will work. the lady did have access to my account so clearly she can see which contract I am on! i also bought a top up bundle from them and asked if this will work on MTN roaming the answer was yes. when i reached my holiday destination my data did not work on MTN roaming. i phoned the call center 3 times on different occasions and the 3 people told me to try different things nothing worked. the last one even told me she has no idea why its not working and she said she will have to escalate it and gave me a ticket number. few days later i got a call from Telkom regarding my ticket to tell me that my contract does not cater for MTN roaming!!! so all these people i spoke to, could not tell me this info based on my contract? they all asked about my details and confirmation to get into my account. and why did the fourways crossing staff give me misleading information. if she told me this i would have asked what are my options. they wasted my time and airtime, as they cant phone you bac****!! , i had to be on the phone for more than 20 min each time i called. this is a serious lack of training, knowledge. it is clear that the staff don't understand the different contract and they should not give customers any advice! the staff need to be trained properly and supervised. i am very disappointed at Telkom.