JI
Jay I
1 reviews | Active since Dec 2016
04 Sept 2017, 13:26
Poor Internet Speed
I recently upgraded to a 4 Mbps uncapped ADSL package however I usually get download speeds of about 2.5 Mbps. the maximum speed I can get is 3 Mbps. Tested with speedtest.net and Telkom's app. Logged a fault with Telkom on 28 August, but no reply to date. Tried 10210 number but you just sit in the queue. What do you do when all ADSL lines are from Telkom and no fibre service in your area?
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
08 Sept 2017, 11:48Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply08 Sept 2017, 11:48
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
10 Sept 2017, 09:34Good Morning
Please private message your affected number so our team can look into this matter for you.
Regards
Jawaad
HelloPeter Team
Best regards,
Telkom's reply10 Sept 2017, 09:34
Official
Good Morning
Please private message your affected number so our team can look into this matter for you.
Regards
Jawaad
HelloPeter Team
Best regards,
Telkom's replyOfficial
11 Sept 2017, 07:47Good Day,
We have made some changes to your port please reboot the router and advise us via private message if the speed has increased .
thank you
Yazied
Telkom Social Media
Best regards,
Telkom's reply11 Sept 2017, 07:47
Official
Good Day,
We have made some changes to your port please reboot the router and advise us via private message if the speed has increased .
thank you
Yazied
Telkom Social Media
Best regards,