Poor internet service delivery

I am disgusted by the service I am getting from Telkom. Every month just about the same period I have noticed the internet service is disabled. I don't know if this is a well planned system of cutting costs on their side. I operate a Copy Shop/Internet Caf? and my services rely on internet connectivity. For two days now 22nd - 23rd April 2015 I don't have internet connectivity. This means I have to literally close shop since I cant offer the services. As usual when you call Telkom you have to spend 1-2 hrs on phone waiting for someone to pick your call. This is not only frustrating but inconveniencing not just to me but to my customers as well, and yet the bill comes even before time and the days I don't have the service are not taken into account. I thought when I signed up for a business line/service I will get attention when I need it. Can someone tell me if I will be compensated for the days I don't internet service? .... after reporting the fault I got an sms saying \:...Telkom will endeavor to resolve this problem within 6 days..."and for 6 days I am supposed to still be doing business? This is why we need more service providers in the market."""