1 reviews | Active since Oct 2011
Poor Internet Service and Dreadful Customer Call Centre
<p>I have intermittent to non-existant internet service from Telkom. I have tried to cal the 10210 number on two separate occasions waited for 1hr and then 45min just listening to their "jingle" and didnt even get to speak to their call operators. Imagine being put on hold like that and waiting to speak to someone. Telkom internet is really the worst there is ...</p>
The telkom fault code is 18CWK160517
The telkom fault code is 18CWK160517
Same Fault has reoccured and I had to log it with the Telkom helpline (87CWK230517).
I have now had intermittent service for a week -- will Telkom be reimbursing me for this poor service.
In addition, I called the 10213 sales number to find out when/if they will be rolling out fibre to my area and the person said they cant because they dont know. Surely there is a planning department and this information should get communicated to the sales department as potential clients would want to know this improtant information??
Same Fault has reoccured and I had to log it with the Telkom helpline (87CWK230517).
I have now had intermittent service for a week -- will Telkom be reimbursing me for this poor service.
In addition, I called the 10213 sales number to find out when/if they will be rolling out fibre to my area and the person said they cant because they dont know. Surely there is a planning department and this information should get communicated to the sales department as potential clients would want to know this improtant information??
It is 26 May 2017. The technicians did come to my property and did some work and the internet did work for 2 days but it is down again. Telkom does not seem competent enough to fix their own line permanently. The person that responds to Hellopeter didnt have the courtesy to even repsond to the above message.
It is 26 May 2017. The technicians did come to my property and did some work and the internet did work for 2 days but it is down again. Telkom does not seem competent enough to fix their own line permanently. The person that responds to Hellopeter didnt have the courtesy to even repsond to the above message.