POOR INTERNET SERVICE

Dear Telkom Customer Service,

I am writing to express my deep frustration and dissatisfaction with the service issues I have been experiencing with Telkom since May. Despite numerous attempts to resolve these issues, they persist, severely impacting my internet usage.

Since May, I have experienced daily problems with my Telkom service. I have opened two cases and made countless calls to your customer support. Initially, I suffered from significant packet loss, which I reported with evidence. Although I received an apology and the issue was temporarily resolved for three days, the problems quickly returned. This time, my download speed became so poor that the internet was practically unusable. Again, I reported the issue with evidence, and Telkom confirmed a problem on their side.

Now, while my download speed has improved, I am once again experiencing severe packet loss. This recurring issue has made it impossible for me to rely on Telkom for consistent internet service.

I would like to know when Telkom will finally resolve this ongoing problem. Prior to May, I did not experience these issues, and I am left wondering if this level of service is now the standard for Telkom.

I expect a prompt and permanent resolution to this matter. Your immediate attention to this issue would be greatly appreciated.