Poor Internet Service

Hello Peter,<br> My first and biggest complaint about Telkom is that there seem to be no way to contact Telkom management about poor service. The call center is where you get stuck. I am having endless problems with internet connections and slow download speeds although I have a 4Mb, uncapped connection for which I am paying too much firstly, and secondly I am not getting the service for which I pay. To wait fifty minutes or more for the call center to respond seems to be the norm. My connection is still on a copper cable and Telkom technicians informed me that there are a high number of connections on the specific line, causing the slower speeds etc.. Then they still have the audacity to offer me a 10Mb capped connection (on the same copper cable), at a higher price, yet they cannot maintain service the on a 4Mb connection. Last night I lost complete connection and after the second call to the call center I was informed that the exchange was down for maintenance. That, without any notification to their customers. My question is, does Telkom management experience the same poor service or is this reserved for the customers only. Telkom management should start giving answers. Regards.