Poor internet, poor service, unruly agents

Giving this 1 star review to share my experience with telkom and to make everyone aware "DO NOT take up any data packages with telkom" due to they poor internet services. I started my 20mbps lte unlimited bundle (R599) at the end of February and I've been having internet issues, its either slow or doesn't work for a day and constantly having to reboot the router. I ended up going to the stores to cancel my contract in Dec and was convince to change package instead. I was told that my new package will start in January and December is my last month paying for the old package 20mbps. And to insert the new simcard in January. The old package stopped working 31st of December and on the 3rd of January i started using the new simcard which was working. Madd my first payment for the new package month end January and for February the internet was not working, and countless calls for February i decided to cancel my contract and they tried to convince me. Month end February money was deducted from my account which i called to dispute and told them i won't be paying for internet that was not unavailable for February and the agent assisting me said he does see that and will raise a request i must call again Monday.

I see now the amount has been taken again. Do i now not call telkom again to ask why they are taking my money and I am assist by an arrogant agent gugu who tells me that telkom is post paid and the invoice i was paying for in December was for November. I asked this agent why was i told my last payment for the 20mbps would be in December and if thats the cass "Postpaid" why wasnt December invoice deduct month end January but i was debited for activation fee and the new contract fees.. Agent stated that i used the new bundle in December and she sees that on her invoice.i asked her to explain to me if thats the case. How does that happen if i only started using the simcard beginning of January. AGENT also said the invoice i received for February is for January and i disagree with that as i made payment month end January for the new package like my January statement says. Agent kept saying she will explain to me what post paid is without answering my questions until i told her we can't go back and forth about the same thing. Truly and arrogant agent gugu

If an agent like gugu does not understand whats on her System i truely advice telkom to train their agents to ask for assistance if they don't knoa What they are talking about. I also wont allow telkom to ruin my credit score