Poor internet performance

<p>Due to lack of other options, I have been forced to make use of telkom's adsl landline services for the past four years. Within this time problems ranged from technicians not even being able to determine the source of my landline, to my data provider informing me that there is nothing more they can do to improve my performance because the infrastructure provided by telkom is just too outdated and congested where I'm situated. I don't want to rant about customer service because I'm sure the poor individual working behind the counter/phone for this money hungry company has very little to do regarding upgrades of infrastructure. Your automated sms responses are pathetic and the amount of times "a network outage in my area has been identified/resolved' without any effect on my experience whatsoever has left me wondering if you are even aware of the dire situation some areas of your infrastructure are. Now I understand, I am but one customer in a herd of optionless sheep that religiously pay their debt every month to continue receiving what little you have to offer because you are a monopoly that unfortunately dominates the market in south africa, but if customer satisfaction is not the number one priority you set for yourself, why bother.<br />Writing this more out of hope for the future than anger. I understand the difficulties of maintaining a company of this size, I just wish there could be some form of promise of improvement rather than trying to epand more, because at the moment the service is incredibly unstable at best.</p>