BM
Bryan M

1 reviews | Active since Feb 2016

19 Feb 2016, 16:49

Poor Internet (fibre) service

Saturday last weekend (14:00) my Telkom fibre internet went down. \No worries, I'll just phone in.\" But unfortunately no, not that simple. Department is closed between Sat (13:00) till Monday (8:00). Since then I have phoned in twice a day, every day, and still now, on Friday, a whole 6 days offline with another weekend coming up, have heard nothing but stories from Telkom. All of which I've had to call into to hear (at +/- 30 mins a call).<br> <br> I can't believe the terrible service a company can provide and get away with. <br> <br> Guys, I'm tired of begging for service, get this sorted our now!"

0
Replies (1)
Telkom
Telkom's reply19 Feb 2016, 17:14
Official
Hello Bryan.McCann,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM202892.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media