Poor internet connectivity and speeds

It been weeks of poor internet connectivity on my fixed adsl line, phoning in to reset my port a couple of times only to have a dropped or poor connection again a day later. The situation has become so bad now that Telkom is even admitting that they have a problem with my line (***). Since they have admitted that there is a problem on my side, nothing has been done. I called again today to find out what the progress is just to be told that they are looking at it but it has not yet been assigned to a technician yet. Day in and out I'm stuck with either a very poor connection or no connection at all. I demand resolution and a new line to fix the issue at hand.

Regards Werner