Poor internet connection

Fault logging 10210 services is poor. Cannot get hold of an agent. I have reporting the same fault for the past 3 months of intermittent connect and slow download speeds of 1mb on a 10mb line. No joy. To date I am still awaiting a team leader, technician or manager to return my call. I have recently relocated to a new address whereby line was moved. 3 days later my internet connection speed is at 1mb with an intermittent on and off connection. My account is always paid on time without hesitation and this is the service received. Pathetic service Telkom.