Poor Internet and Service

I canceled my Telkom land line and internet due to bad service. This was July 2020. I am still battling to get a refund from them. Their website is the biggest waste of time and trying to call them is as bad.

I moved to LTE internet through another service provider. Turns out they sold me another Telkom product. Now when my internet is worse than the original ADSL line, the service provider says I must contact Telkom.

With the bad website and call centre, I was forced to go into a store to log an issue.

Over 2 weeks later before a technician calls me about my issue. He couldn't guide me to solve the problem on the phone so offers to sms me the procedure to follow. He never did. Now I have to start to procedure again.

I would like to cancel the contract but will now incurre penalties. This is not fair because they are in breach of contract for not providing the service they offered me.

I may have to go to consumer services.

I will review the company that sold me the contract next. Beware of these companies. They sign you up quickly and once they are making money off you, they desert you and you have to solve your own problems.