Poor installation service

Apply to transfer n current Telkom Line to another premises. Application was put is and Telkom rep**** with reference Nr and appointment date.No Technician arrived, we put in another request and again received a reference with another appointment date again nobody came out.We phoned for the 3rd time and they made an appointment for today again, still nobody here.We explained from the beginning that the nr is a business line but it seems it just does not matter.Wish their was competition against this company, they are just to big to care!