Poor *********** service

My contract was cancelled by a lady at Telkom by her own admittance a mistake.I was disconnected from the 9th of October 2015 till about the 19th of October. Where after the same lady that cancelled my contract emailed and said it was now connected again. I then later on got a bill from them charging me for the connection which I had initially paid when I app**** for the contract last year in November. I am failing to understand why I am being kept liable for reconnecting services that I did not cancelled. To top it all of, I am being charged for the full month of October where I did not even have full service.<br> <br> Yes I have escalated this to the call centre who have advised this might take very long as it goes through some other department and. I have also emailed the lady that did this in the first place, but I know for sure that she will not be responding anytime soon. All narrations should be under case number ***8. I am super disappointed that I have been struggling from mid September/October with Telkom, ask you Tygervalley branch they will inform you.<br> <br> I need this to be fixed as soon as possible, it is totally unacceptable.