Poor, *********** and unprofessional

<p>I app**** for internet/telephone bundle end of January. After a week I called to find out on when the installation of the line was going to be attended to, to which the agent notified me it takes two weeks and booked me for the 10/02/2017. </p> <p> </p> <p>On the 08/02/2017 I got a reminder about Telkom coming through for the installation of the line on the 10/02/2017 sent through SMS to me. </p> <p> </p> <p>On the 09/02/2017 I received a sms notifying me my appointment is the 03/03/2017.</p> <p> </p> <p>1. Why was this not discussed with me before any changes were made?</p> <p>2. When I called Telkom on the 09/02/2017, the call centre agent told me that they moved me out so that they could attend to another client? Really? Just like that?</p> <p> </p> <p>This is unacceptable. </p> <p>I have tried the online chat to discuss with someone since 10:22am today 20/02/2017 and no luck.</p> <p>I have sent emails this morning 20/02/2017 and yet no phone call.</p> <p> </p> <p>I request management to give me a call ASAP. </p> <p>All customers should be treated equally.</p> <p> </p> <p>I hope I won't have to place another complaint later today due to no response or contact.</p>