poor in store service

I had recently tried to cancel a Telkom LTE line, to change over to pay as you go for the data line. I went to the Telkom walk in center in the South Coast Mall (Shelly Beach, KZN). I provided all my documentation to cancel the line, however the staff just refused to assist me. They said, I can call the call center myself and cancel. What I would have expected is the following : - "Sir, in stead of going to a pay as you go, why do you not just downgrade to a smaller package that you can top up as needed" What makes it worse is that the support person was training two youngsters! You seem to have lost the plot!