SA
Shenaz A

1 reviews | Active since Sept 2016

20 Sept 2016, 21:22

Poor, horrible service

<p>I cancelled an ADSL Faster bundle in Feb 2016, before receiving a router or paying a monthly installment. All cancellation documents were filled in and to this day i am still being billed! </p> <p> </p> <p>This is now going onto month number 7 that i am being billed for and i have called telkom, only to be transfered from one dept to the next! </p> <p>Every call made to Telkom is recored and i would like for a consultant to call me to get all reference numbers and go ahead and listen to my several attempts to resolve this issue. </p> <p> </p> <p>My telephone line has now been suspended. I run a business and without my internet, i am greatly incovenienced! Shou<span style="color: #828282;">ld i not receive feedback within 48 hours, my attoney will be assisting me in getting this resolved.</span></p> <p> </p> <p>Thanking you</p> <p>Mrs. Ally</p>

0
Replies (1)
Telkom
Telkom's reply21 Sept 2016, 09:17
Official

Hello ShenazAlly

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,