KG
Kubeshnee G
1 reviews | Active since Jun 2016
14 Nov 2016, 09:25
Poor horrible service
<p>on the 09 November 2016 i logged a fault 74ctk091116 for my telkom line and ADSL. i have not got a respond from telkom since saturday, saying that my fault has been handed to a technician on saturday 12 November. telkom has not called me once but i had to call in everyday for feedback but nothing was done. some call centre agents refuse to give me feedback and told me they dont know when the line will be fixed and they cant give me a date, my husband was writing his final exams on saturday which he needed the adsl line and i indicated to telkom but they did not care. i am a prompt telkom paying customer never in arrears. i had to call telkom this morning 14 November i have escalated this matter twice. im so unhappy with the poor service. i cannot wait to cancel my contract with telkom. can you kindly look into this matter.my line is still not fixed and still no feed back from telkom, where is the customer service.</p>
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Replies (8)0
Replies (8)
Telkom's replyOfficial
14 Nov 2016, 10:12Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply14 Nov 2016, 10:12
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
KG
Kubeshnee G's updateReviewer Update
15 Nov 2016, 09:58im am still waiting for somebody to give me feed back on this horrible pathetic service. ????????????????? so angry
KG
Kubeshnee G's update15 Nov 2016, 09:58
Reviewer Update
im am still waiting for somebody to give me feed back on this horrible pathetic service. ????????????????? so angry
KG
Kubeshnee G's updateReviewer Update
15 Nov 2016, 10:38today at 10:20 i called telkom and as usual they did not call me with feedback, i had to call them. my fault was sent back to the testing station. the agents are so *********** and not assisting with queries or giving relevant feedback ... so frustrated with telkom i want to cancel this contract
KG
Kubeshnee G's update15 Nov 2016, 10:38
Reviewer Update
today at 10:20 i called telkom and as usual they did not call me with feedback, i had to call them. my fault was sent back to the testing station. the agents are so *********** and not assisting with queries or giving relevant feedback ... so frustrated with telkom i want to cancel this contract
KG
Kubeshnee G's updateReviewer Update
15 Nov 2016, 10:40i called telkom today at 10:20 still no help my fault is still at the testing station for a week this is ridiculous. the call centre agents are really not of any good help to us.
KG
Kubeshnee G's update15 Nov 2016, 10:40
Reviewer Update
i called telkom today at 10:20 still no help my fault is still at the testing station for a week this is ridiculous. the call centre agents are really not of any good help to us.
Telkom's replyOfficial
15 Nov 2016, 12:23Hello shiloh13
As per our email correspondence.
The fault has been caused by cable theft and unfortunately takes longer than a normal line fault to repair .
Our fault technician has handed the fault over to our cable section, where its currently awaiting the dispatch of the next available technician.
We have sent a escalation to the operations manager for a possible estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply15 Nov 2016, 12:23
Official
Hello shiloh13
As per our email correspondence.
The fault has been caused by cable theft and unfortunately takes longer than a normal line fault to repair .
Our fault technician has handed the fault over to our cable section, where its currently awaiting the dispatch of the next available technician.
We have sent a escalation to the operations manager for a possible estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Best regards,
KG
Kubeshnee G's updateReviewer Update
15 Nov 2016, 14:01good day
thank you for the feedback, my question is that why couldnt your call centre agents stop beating around the bush and tell me what is the problem. they just say that they dont know and they are not sure, can you ever have agents working and cannot give you honest feedback. they serve no purpose in that call centre and they are of no help.
please give me a way forward is telkom going to assist with a intergrated sim card and router for this time as you are unsure when it will be fixed. i need to use my adsl
KG
Kubeshnee G's update15 Nov 2016, 14:01
Reviewer Update
good day
thank you for the feedback, my question is that why couldnt your call centre agents stop beating around the bush and tell me what is the problem. they just say that they dont know and they are not sure, can you ever have agents working and cannot give you honest feedback. they serve no purpose in that call centre and they are of no help.
please give me a way forward is telkom going to assist with a intergrated sim card and router for this time as you are unsure when it will be fixed. i need to use my adsl
KG
Kubeshnee G's updateReviewer Update
16 Nov 2016, 11:24Goodmorning telkom
i am really sadden by the type of service that you guys render, firstly i went into a telkom store and they only assisted me with a sim card with 2GB, i have a uncapped line so now i have to settle for 2 gigs, this is really frustrating , the sim card doesnt even work, please can you tell me how long will telkom take or are they even going to fix the line... worst service ever. the call centre if so useless
KG
Kubeshnee G's update16 Nov 2016, 11:24
Reviewer Update
Goodmorning telkom
i am really sadden by the type of service that you guys render, firstly i went into a telkom store and they only assisted me with a sim card with 2GB, i have a uncapped line so now i have to settle for 2 gigs, this is really frustrating , the sim card doesnt even work, please can you tell me how long will telkom take or are they even going to fix the line... worst service ever. the call centre if so useless
KG
Kubeshnee G's updateReviewer Update
21 Nov 2016, 09:24Goodmorning, its been 12 days and still no progress... i am a very dissappointed with the service telkom failed to give.
KG
Kubeshnee G's update21 Nov 2016, 09:24
Reviewer Update
Goodmorning, its been 12 days and still no progress... i am a very dissappointed with the service telkom failed to give.