BL
Beatrice L

1 reviews | Active since Mar 2013

08 Sept 2015, 12:41

Poor funtionality of product

Good Morning,<br> <br> I do believe you all are doing fine.<br> <br> I am writing this note at pure frustration to the poor manufacturing of the Samsung S4 Mini. Never in my whole life have I've experienced such a bad product. I've taken it out on a contract through Telkom, 8*ta, but from the moment I've started to use it, it gave problems. The way it will switches off and on, several times throughout conversations, messages, whatever, is so much frustrating.<br> <br> I've taken it to my local dealer, which they just said, it is not their contract, they can't help me. Taken it up with Telkom, they want me to handed the phone in for repairs, which can be up to several days / weeks <br> <br> If I just had enough funds to buy myself another phone, I would have thrown this little piece of junk over the wall, damage it so bad that nobody will be able to use it in any case.I am not a difficult person, but if I try to communicate with people and the conversation is been cut off 2-3 times during the conversation, it is no pleasure at all.<br> <br> I am living on my own, and no other way of communication.<br> <br> Please and thank you,<br> Blessings<br> Annemarie<br>

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Replies (1)
Telkom
Telkom's reply08 Sept 2015, 14:06
Official
Hello Maletatsi,

Thank you for your post.

As per our telephonic conversation, please visit the nearest Telkom Store and book the phone for repairs.
Your reference number is SM143614.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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