Poor fiber connectivity/Router Issues

<p>Since I moved and had a new fibre installed (10 Mbps/uncapped) my connectivity has been horrible. A technician flashed my router which help in the short term, but then it would freeze over the longer term and access (when connecting more than one device) would have significant amounts of lag. Yazied (on Hellopeter) said he would organize to have router replaced - I have now tried to make contact with him multiple times over the last 2 months and no further response.</p> <p>So I am still sitting with either a poor connection or a faulty router and Telkom has got no intention of helping me out. I can of course buy a another router, but then Telkom will not support me if I have issues as "it is not their router" - bit of a catch 22.</p>