LC
Lizette C
1 reviews | Active since May 2015
11 May 2015, 13:11
Poor Feedback & Service
2 Ref Nr's applicable: *** & ***A. Initial sms promised installation for 15 April 2015. No one arrived, follow up with call centre 10217 (We also have an email from AE National confirming/apologising for missing the appointment) & add various visits to Telkom service centre and Telkom finally decided to pitch on 29 April 2015 only to tell us that there was no cabling to the premises for them to do the activation. Very bad attitude and treatment received from the \technician"Edmund who was on site this day"
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Telkom's replyOfficial
11 May 2015, 14:29Hello GlobalConnect,
We truly regret taking note of your experience. Thank you for bringing this our attention.
One of the consultants in the escalations team will contact you. Your social media reference number is SM109913.
Regards,
Joshua Mnisi
Telkom Social Media Team
We truly regret taking note of your experience. Thank you for bringing this our attention.
One of the consultants in the escalations team will contact you. Your social media reference number is SM109913.
Regards,
Joshua Mnisi
Telkom Social Media Team
Best regards,
Telkom's reply11 May 2015, 14:29
Official
Hello GlobalConnect,
We truly regret taking note of your experience. Thank you for bringing this our attention.
One of the consultants in the escalations team will contact you. Your social media reference number is SM109913.
Regards,
Joshua Mnisi
Telkom Social Media Team
We truly regret taking note of your experience. Thank you for bringing this our attention.
One of the consultants in the escalations team will contact you. Your social media reference number is SM109913.
Regards,
Joshua Mnisi
Telkom Social Media Team
Best regards,