Poor feedback - NO service delivery

App**** for new Line / ADSL package for our new home in Brackenfell ( Capetown ) on the 1 August 2015. Up to this point the only feedback received was when I prompted for information. I have visited a Telkom shop 4 times now. The 3rd time the systems was down and no feedback was offered. On the 4th visit I stood in a queue for close to 2 hours only to be told that there no port allocation available. This after the Telkom help desk told me on 18 September that I will be contacted latest Saturday (19th) for instillation scheduling. Numerous phone calls made with no solution or time lines.