Poor Feedback

November 2017, a debit order of +/- R5000 went off my account. I made contact with Telkom and was informed that I took out additional cellphone contracts. Immediately, I went to the bank and reversed my money back into my account. The only account I have with Telkom is the 5gb a month for R116 which I am depositing monthly an amount R200. I went to police station and had an affidavit done. I sent all my supporting documents through to Telkom and nothing was done. I then went into the Greenacres branch where i received assistance and they managed to give me a case number. The call centre somehow lost all my documents and a new case had to be opened again. Numerous phone calls have been made to the 081 180 call centre and it has fallen on deaf ears with absolutely no feedback received to date from the investigating team or team leaders. Its now at a point where I am told that I am in arrears with Telkom and I am frustrated because instead of it being an exciting moment seeking schools for my daughter, its embarrassing as I now have to write emails to the school stating my problem so that she doesn't get rejected because of an account that states arrears. I am out of options and I want this cleared.