POOR FAULT ATTENDANCE

I logged a call with Telkom in December 2017 and to this day have not received any assistance regarding my ADSL.

I am highly FRUSTRATED at how your service level is managed. I spoke to the technicians and did as they instructed over the phone. Still no luck. Later then the real problem was diagnosed by the technicians and was informed that there will be a technician allocated to come to fix the problem.

I then waited and exercised my patience, called again to be informed that the delay is due to Technicians being on leave, now this statement really worries me! I don't for a second care whether technicians are on leave or not, it is not my problem! I use the internet for work purposes and here I am struggling to find proper services of what I pay for monthly. It is totally UNACCEPTABLE!!

I CANNOT BE CONTACTING TELKOM DAILY TO FOLLOW UP ON MY FAULT, YOUR ONLINE FACILITY IS ALSO NOT HELPFUL FOR TRACKING PROGRESS. DO SOMETHING ABOUT IT!!

I logged a complain to a designated email and the only response was an apologetic email and no further action done with my enquiry!!!