Poor excuse, Poor service

My phone line and internet has been down since Sunday 3/2/19 and after calling them everyday since then and having them log a fault, while they know what the fault is, their response is they don't have a technician to sort it out, which in my opinion is a very poor excuse, as I'm expected to pay the full amount for line rental and adsl and my internet service providers bill for the month, but not getting the service that I'm paying for, which isn't fair, they can neither give me a answer as to when it's going to be sorted out or anything else but just log a fault every single day (7/2/19)