Poor Download speed

<p>I have since the start of my contract with Telkom experienced poor internet speed. since January 2017 it has become even wors with dowload speeds of 5mbs. Today 1 March 2017 I have no internet since dowload speed is now down to 0.08mbs. Talking to customer care they only indicate they are busy with my case loged 6 January 2017. But in the mean time I have to pay for a service that acording to Telkom advertising could produce downloads speeds of up to 95mbs. How far should I go to demand the service I am paying for?</p>